FAQs

Topics

Shipping & Returns

Do you ship internationally?

When I will receive my order?

How can I track my order?

I haven't received my order, what should I do?

Where is my order coming from?

Where are you based in?

What happens to unclaimed orders?

Do I have to pay import fees?

I haven't received the package, but the tracking says I did. Why?

Can I ship the products to someone else?

Return Policy

Can I return a product?

How do I return a product?

Who pays for the return?

Can I exchange an item?

Late Returns?

What carrier should I use to return an item?

Payments

How can I pay for my order?

What should I do if my credit card or debit card doesn't go through?

What's your privacy policy?

Do I get a guarantee from my order?

Can I cancel my order?

My credit card was charged but I haven't received an order confirmation? Why?

How do I receive a refund?

Why was my order cancelled?

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