In order to provide the best prices and flexible international shipping options all orders are shipped directly from our warehouses in Europe and overseas, using a range of International couriers. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Questions? Please contact us at email@example.com and we'll get back to you within 4
BEVELD.com was founded on the streets of New York City and now operates through two offices in New York City, US and London, UK.
In order to provide the best prices and flexible international shipping options all orders are shipped directly from our warehouses in Europe,USA and Asia, using a range of International based couriers. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address was provided or because of refusal to pay import taxes.
Requests for refunds for unclaimed items are subject to a 30% restocking fee. You may also ask for the package to be reshipped out to you for a $20 USD re-delivery fee to cover postage costs for Standard Shipping or equivalent fee to cover the initial Express Shipping Costs if the order is reshipped again to the customer.
In case you did not receive your item, you have the right to request a refund or re-shipment within 90 days of placing the order. Orders that fall outside the 90 day period are not eligible for refunds or re-shipments.
For the majority of our orders import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen, BEVELD.com is not responsible for any custom charges made in the country of destination.
BEVELD covers a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare case a parcel is marked as delivered by the courier, but you have yet to receive it - BEVELD cannot not cover the costs of reshipping the order. This only applies if the tracking details state that a delivery was made to the recipient's address (or area).
In most instances, it's found that the delivery was made, but left in an unexpected location at a recipient's address or left with a family member, roommate or neighbour. Recipients should reach out to the courier or local post office, provide them with the tracking number received via email and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."
If you find yourself in this situation please email us at firstname.lastname@example.org our support team will assist you as soon as possible.
Yes. In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the day it was received. Alternatively we can issue you a store credit to place another order.
For your convenience, we may choose to offer you a refund of 30% of the product value in exchange for the product to stay with you. This way, you avoid possible shipping costs and also save valuable time. If you prefer this option simply email us at email@example.com and we'll arrange your refund.
In the rare case you receive a faulty product or the product was shipped in a different size than the one ordered, BEVELD will support the return costs. If you choose to return an item for other reason than that, the return costs will be supported by the customer.
Please note that Express Delivery fees are not eligible for refunds.
Yes. If your purchase isn't quite right you have 14 days from the date you received your order to exchange or return. In order to begin an exchange please email us at firstname.lastname@example.org and we will send you the instructions.
Items must be returned to us unused with all labels still attached. Returns that do not meet our policy will be sent back to the customer.
We accept major credit and debit cards, Apple Pay (Soon) and Bitcoin payments (Soon). Want to pay via a different method? Write us at email@example.com your preferred payment method and we'll try to arrange that for you.
The decision to reject your credit card payment is typically made by your card issuing bank (not by MOFFT). To protect your security and privacy, your bank will not provide MOFFT detailed reasons for why your payment was declined. Because of this, you will need to contact your bank directly to solve most credit card related payment issues.
Top 7 reasons why credit card payments are rejected:
The transaction was blocked by the payment server because it didn’t pass all the risk checks.
Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)
If you placed an order and the credit card got charged, but our system didn't authorise the payment, the money will be back into your account within 2-4 working days, depending on the bank.
After a successful order is placed, every customer receives a confirmation email with an order number. If not, then the order didn't go through and the money will be reimbursed within the following days.
Several reasons why your payment could get declined:
you have reached the maximum number of transactions per day
you have a transaction amount limit setup for your card
Your refund will either be credited to the original payment method or BEVELD.com account credit and will include shipping costs for faulty items or for orders cancelled under the ICACRs only. Shipping costs will only be refunded for faulty items only. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through BEVELD.com. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Each order is verified through our advanced fraud detection system and also manually reviewed by our order security team.
If an order is marked as 'high risk' by our fraud detection system or under a manual review we notice that details that might lead to believe the order is fraudulent we have the right to cancel the order and reverse your payment.